What is your shipping policy?

We will pay shipping charges on orders 500.00 USD or greater within the continental United States, except for excluded items. If an order is 500.00 USD or greater and comprised of both free freight and plus freight items, the dealer will only be responsible for the freight on the "+ Freight" items.

Special Shipping Requests:
We can provide special shipping service at your request. Expedited shipping charges will apply, regardless of order size.

What happens if my product is not in stock?

We strive to deliver all orders complete. If for some reason a product is out of stock at the time of ordering, we will inform you. Items out of stock will be back ordered and shipped as soon as we receive them. It is our policy that we will be responsible on freight for all back orders where the original order was 500.00 USD ("+ Freight" items not included)

What is your return policy?

Please notify support@InstrumentsForLife.com of your wish to return your item(s). First name, last name, address, "We wish to return our product due to ..."

You must have a Return Authorization Label to return an item. Call our Customer Service Department at 1-800-242-2674. We will ask for the invoice number, date of purchase, quantity, item numbers and reason for return. Based on this information, a Return Authorization Label may be faxed to you (A restocking form may need to be signed and approved first).

All merchandise returns are subject to a detailed inspection. Any merchandise unsuitable for resale will not be accepted (Do not adhere labels to retail packaging). A minimum restocking fee of 25% will be applied to all returns less than 30 days. Returns will not be accepted after 60 days. We will replace or repair defective items based on manufacturer's policy.

Upon satisfactory condition, a credit will be issued to your account.

What methods of payment do you accept?

We accept most major credit cards including Visa & Mastercard.

Is your site secure?

Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.